At Let UK Home, we are committed to providing the highest level of service. However, we also recognize that sometimes things may not go as planned.

In this case, Let UK Home has an internal complaints procedure.

First, please contact the manager of the relevant office or department. If you are unable to resolve the issue with the branch/department manager and wish to escalate your complaint, please email a summary of your complaint* to info@letukhome.co.uk
or write to:

Find Home UK Limited
71-75 Shelton Street, London, England, WC2H 9JQ

We will acknowledge receipt of your written complaint within 3 working days and inform you of the person responsible for investigating your complaint.

Within a further 15 working days, the relevant person will write to inform you of the outcome of the investigation and any actions that have been or will be taken. If more time is needed to consider your complaint, you will receive written notice along with a revised timescale.

If you remain dissatisfied (or if 8 weeks have passed since your complaint was first raised), you can request an independent review by the Property Redress Scheme, the cost of which will be borne by us.

Property Redress Scheme
Premiere House,
1st Floor, Elstree Way,
Borehamwood, WD6 1JH
0333 321 9418
info@theprs.co.uk
www.theprs.co.uk

Please note that the Property Redress Scheme will only review complaints made by Let UK Home clients within 12 months of our final opinion being issued.

* Where possible, Let UK Home will make reasonable adjustments to accommodate the needs of disabled clients. Please contact your local branch to discuss your requirements, and they will request a senior member of staff to contact you to further escalate the matter.